Frequently Asked Questions

  • Commonly asked questions about the district's copier program are listed below. Please note, team members are available during business hours to all district employees at (913) 239-4567 or via email. If assistance is needed after business hours, please call (800) 57-RICOH and select option 1. You will need your Ricoh copier ID found on the front of each device as pictured.

  • How to place a service call?

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    Please contact the Ricoh team by calling (913) 239-4567 or via email for service. Team members will be available during business hours to help with any issues. Your location and Ricoh copier ID will be required.
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  • What are customer care visits?

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    The Service Excellence Program ensures that customer care visits will be made to each building on a scheduled basis. During these visits, team members will check supplies on hand, machine performance, training needs and other tasks as necessary to support the district�s copier program.
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  • How do I make supply request?

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    All supplies are included in the district copier program. They will be ordered, stocked, managed and maintained by the support team through the Service Excellence Program. In the event that additional supplies are needed, please email the support team. Please be sure to include your building name, copier model, location and supplies need.
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  • How do I request training?

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    Training can be requested by calling (913) 239-4567 or emailing the support team. Please be sure to provide your location and copier model to expedite your request.
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  • What are the training resources available?

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    Detailed training is available under the resources section located within this website. If additional training is necessary the BVSD dedicated Ricoh representatives would be glad to assist via phone or set a mutually agreed upon time to coordinate a time for yourself or your team.
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  • What service is available afterhours or over the weekend?

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    The dedicated on-site staff operates from 8:00 a.m. - 5:00 p.m., Monday - Friday; if assistance is needed after business hours, please call (800) 57-RICOH and select option 1. You will need your Ricoh copier ID to place the call and a representative on the phone will assist you. There are also multiple printing assets available in each building should one have an issues that cannot be resolved in the short term.
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  • Is it better for the district if I print to a local printer or MFP?

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    Your building is allocated the cost for print by purchasing toner for laser printers since these devices are not part of the copier program or being charged for clicks on the copier. On average the savings for printing to a copier vs. a printer is approximately 75-80%. The copier is the right decision to print to for your building and the district in general. Coming soon are new Think Before You Print posters that help with making decisions on when to use laser printers, copiers and our Blue Valley Printing Services.
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  • When is it appropriate to call or email the ITS Helpdesk with copier related questions?

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    Please contact the Helpdesk only when you need the Follow You B/W or Follow You Color options installed.

    Mac users: Click here for step-by-step instructions.

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  • When should I use the Follow You Color option?

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    The Follow You Color option should only be used when you want to be billed for color prints. Any prints (even if they are only B/W pages) made when using the Follow You Color option will charge your building or department for Color Clicks which cost over 6 times what B/W clicks cost.
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  • When should I use the Follow You B/W option?

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    The Follow You B/W option should be used anytime you want to only be charged for B/W. It is recommended that this be your default printer if you primarily print to a copier. This works with all Ricoh copiers in the district.
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  • What is �Follow You� printing?

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    Your print jobs are submitted to a print server or �cloud� and then pulled down when you login at any copier. This keeps your print jobs from getting lost and allows you to retrieve from any copier.
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  • Can I print directly to the copier and have my jobs come out?

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    It is not preferred to allow direct print and release. This would take priority over anything the copier is doing and could insert the print jobs in the middle of a job being produced. Doing so could be very disruptive. If somebody has been setup to direct print and is causing an issue, please alert your building/department administrator and/or technician to assist with correcting.
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  • Do we still have PTA/PTO or other club usernames?

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    The same 5 digit username for PTO/PTA and other clubs as was used with the Xerox copiers can be used with the Ricoh copiers. Building or department bookkeepers should have these numbers. Note they only allow these groups to make copies, not prints. If a print is needed a staff member will need to assist and then the group can make copies off of that original.
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  • How is the default quick key determined?

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    Every employee is given a default quick key based on their primary Blue Valley Human Resources position assignment in BVAPPS. However, staff can choose to charge their copies to another cost center if they share time between buildings. On the copier users can select the magnify glass icon and search for an appropriate place to charge your copies. Please note that your credentials are tied to these charges and changing the default should only be done if appropriate (i.e. the copies are for students in another building than your default).
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  • When is it okay to change the default quick key?

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    If you share time between buildings and have a need to produce materials that directly benefit or serve the students in a building outside of your default. If the copy job is sizeable it may warrant checking in with the building administrator prior to producing the copies.
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  • Do all copiers have 3-hole punch capabilities?

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    Yes. Initially some machines were delivered without the 3-hole punch installed as the part was back ordered. However, Ricoh has since installed the backordered component on all copiers to be fully functional with 3-hole punch capabilities.
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  • How quick can I expect a service response? When and how can I escalate a request for service?

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    On average, Ricoh is expected to respond within 2 business hours. Business hours are 8:00 a.m. - 5:00 p.m., Monday - Friday. Keep in mind some responses will be sooner and others longer. Priority will be given to buildings/departments without a copier, a copier completely down and then other repair requests in addition to considering the order the calls are received. If you have not received a service response within 3 hours and your repair is critical, please send an email with the details. Be sure to include the Ricoh Copier ID and general information about the service issue.
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  • We were expecting a Ricoh model 3353 and received a 4002, why?

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    Ricoh received late word from manufacturing that the 3353 model was being discontinued and offered the district the faster 4002 model at no additional cost as a replacement.
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  • Can I still use the copier if I forgot my badge / BVID?

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    Yes. You will have to manually type your network username and password at the copier.
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