LINQ Connect Frequently Asked Questions

You can download LINQ Connect from the App Store (for iOS) or Google Play (for Android). 

LINQ Connect is totally free for families and staff in districts that use it as their payment platform. 

A small convenience fee only kicks in when you actually make a payment, and that’s just to help cover the cost of providing the service. Cash or check is accepted at the school register to avoid convenience fees.

No, just log in using your existing credentials. 

All your saved info (students, staff, payment details, and Auto Pay settings) stays on your account. That said, it’s always smart to double-check that everything is still up to date. 

With LINQ Connect, you can take care of meal account payments only. School fees (like field trips, tech fees, or yearbooks), are paid through ParentVue or School Cash (Talk with the school bookkeeper for these). 

Auto Pay is a total time-saver. Here’s how to set it up in the app: 

1. Log into the LINQ Connect app.
2. Go to your Meal Account section.
3. Tap Auto Pay and follow the prompts to set your funding rules (like when balance drops below $10, add $25).
4. Choose your saved payment method—or add a new one—and confirm.

Yes, you can! Whether it’s limiting how many snacks by quantity or dollar amount, you are in control.

Please contact Food & Nutrition Services at 913-239-4062 or studentnutrition@bluevalleyk12.org

• Meal only - must pay cash for a la carte items
• Meal plus limited quantity of a la carte items per day
• Meal plus limited dollars of a la carte items per day

Totally. You can turn on balance notifications to stay in the loop: 

• Open the LINQ Connect app.
• Tap on your student’s name. (you will have to do this for each student)
• Go to Payment Reminder and select “edit”
• Choose when you want to be notified—like when the balance hits $10.

Now you will know exactly when it’s time to reload (and avoid those awkward lunchtime “my account is empty” moments). 

Absolutely. Just create a new account with your own email address. If you have shared your password with someone else in the past, go ahead and update it for security. Once your student is linked to your account, you will be able to: 

• View account balances
• Add funds
• Transfer funds between meal accounts: Available only if you have previously made an online payment to the account you are transferring from.
• Keep your financial info private (just note: student balances are visible to anyone who has access to that student on their own LINQ Connect account)

Here’s when it’s best to get in touch with your student’s school district: 

• You would like a refund
• You have questions about a specific fee or charge
• You are unsure about your student’s meal activity or service
• You want to restrict a la carte purchases
• You want to restrict certain purchases due to allergies or dietary needs
• You have questions about your free or reduced-price meal application
• You need help with anything related to your student’s meal account

Here’s when it’s best to get in touch with LINQ: 

• You are having difficulty linking a student or staff account
• You are unable to log into your LINQ Connect account
• You have received an error while making a payment and are unable to proceed 

Need Help or Have Questions?

We are here for you. Contact our Family Support team:

• Web chat at linqconnect.com (FASTEST!)
• Email: Support@linqconnect.com
• Call us at 844-467-4700